Have questions? We have answers.
Scroll down and click on any of the questions listed below.
If you don’t see the topic you are looking for,
then feel free to contact us–we’d love to help you!
Does Splashgear offer a men's modest swimwear line?
Splashgear does not carry men’s swimwear...yet. Due to customer demand, a Splashgear men's modest swimwear line is currently under development. The fabrication will be the same, offering the same UV protection and chlorine-resistance as our women’s line. Stay up to date by subscribing to our newsletter.
Does Splashgear offer children's sizes?
The majority of Splashgear customers are adult women and teenagers, therefore, Splashgear focuses on these demographics. There are other companies that offer more-coverage swimwear in infant, toddler, and children sizes, such as Coolibar, No Zone Clothing, Solartex, Snapper Rock, and others that you can find on the internet.
Does Splashgear offer custom and specialty orders?
At this time, Splashgearis unable to offer custom service on a regular basis. However, if you have any special needs, please contact customer service directly to discuss your situation. Splashgear offers misses and women's plus sizes in petite, regular, and tall lengths. You may view those sizes in our Size Charts.
How are Splashgear products priced?
Splashgear product pricing is a result of many factors. All products are proudly made in the USA using imported fabric with production facilities in Southern California. Splashgear has contracted with the same factories that have produced for major brand names including Ralph Lauren, Kenneth Cole, Victoria's Secret, Guess, Anchor Blue, Maxine, Robin Piccone, She Beast, and Pearl Izumi. Workers in the USA are protected by labor laws and workplace regulations. You can be assured that the people manufacturing the Splashgear line are paid at least the minimum wage and work under safe conditions, and retail prices reflect these facts. Because of this, the quality of the products is very high and the value is very good.
How does the Outfit Discount work?
Splashgear swimwear is sold as separates, so that you can build your own swimsuit. Each garment is priced individually, but if you purchase a complete 3-piece outfit (composed of a regularly-priced hair cover, swim shirt, and swim bottoms), then you will receive a 10% discount on the entire ensemble by entering code OUTFIT at checkout . The outfit discount is applied only if an entire 3-piece swimsuit is purchased and kept, and no part of that outfit is returned. If any part of the complete outfit is returned, then the outfit discount no longer applies and a partial refund will be issued to reflect the individual full price on the items that are kept. Sale-priced items not eligible for outfit discount. USPS discounted flat rate delivery price not eligible in conjunction with outfit discount. The outfit discount cannot be combined with any other offer.
Can Splashgear clothing be used for other, non-water activities?
The synthetic fabrics used in Splashgear products do not allow the skin to 'breathe' like other fabrics, such as cotton or Coolmax polyester fibers. Splashgear swimwear is designed to be used for water activities and not for working out. For workout/exercise clothing, Splashgear recommends specific products that are designed to wick moisture away from your skin.
Why does Splashgear sell its swimwear in separate pieces and not as one complete outfit?
Splashgear offers flexibility and versatility to the consumer allowing her to create her own unique outfit by mixing and matching different styles and colors. In addition, different customers have different needs, and Splashgear is happy to be able to serve a diverse clientele. By selling the swimwear in separate pieces, the consumer can purchase only what she will use, and nothing more.
Does Splashgear swimwear offer UV protection?
Yes, Splashgear products offer UV protection. Splashgear is proud to be the only modest/full-coverage swimwear company in the world that has earned the Melanoma International Foundation’s Seal of Approval for its UV-protective garments. The UV Protection Factor, or UPF, can be found on each respective product page. Generally, the UPF of a fabric increases as the color gets darker and as the weave of the fabric gets tighter. The Chloroban fabric used for the shirts and hair covers, and the woven polyester fabric used for the swim bottoms, have been tested via the well-established and scientifically-accepted AS/NZS 4399:1996 protocol.
How does the Splashgear swimwear function in and out of the water? Isn't it dangerous to wear? Doesn't it cling to the body immodestly?
Our swimwear is designed to be modest both in and out of the water. In the water, the clothing is close to the body and does not float, but is not skin-tight (please see underwater photos of the swimwear). The fabrics are thin and lightweight, and they do not weigh down the swimmer. Additionally, safety features have been designed into each product. Upon exiting the water, the clothing will stick to the body, but a quick tug at the bottom of the swim shirts as well as a few steps taken with the swim bottoms, which are DWR-coated for water repellency, will instantly loosen the fabric from the body. Splashgear swimwear is designed to balance both the functional needs of in-water performance and safety with out-of-water modesty. Read testimonials and product reviews posted on each product page by real customers about the functionality and safety of their Splashgear outfit.
How are Splashgear products designed?
Splashgear has put much care and thought into the design of its products. Based on the following criteria, swimwear should:
- Adhere to a modest dress code and not be revealing, skin-tight, or see-through
- Be safe and comfortable to use
- Be sporty and reasonably priced
The hair covers are offered in two styles:
- swim cap that covers the head
- swim hood that covers the head and neck
The swim shirts are loose-fitting in the chest area and are offered in two styles:
- hip-length
- mid-thigh length
The swim bottoms are also offered in two styles:
- straight-leg pants
- one-piece skirted pants
Our swim bottoms have a low-profile zipper and mesh pocket for water drainage. The swim shirts and bottoms are cut to be comfortably loose out of the water, but relatively close to the body in-water to prevent floating up. The swimwear offers UV protection, and UPF information can be found on each respective product page.
I’m an aquatic athlete. How do I get sponsored by Splashgear?
Contact us! We would love to connect.
I want to host a Splashgear Trunk Show. How do I do that?
If you are located in the Southern California area and would like to host a Splashgear at-home sales event, then please contact customer service for more details about a guest discount and how the host/hostess can receive a free outfit.
Are there any retail locations?
Splashgear is an e-commerce site and does not currently have any retail stores. For a list of retailers that carry the Splashgear line, please contact us for more information.
Will I be charged sales tax?
All orders outside of California, USA, are not charged any sales tax. Sales tax is collected on California in-state orders only. International customers should check local regulations for any tariffs or duties that may be levied on your order.
What if I have a question about my billing?
If you have any questions about your billing, please contact customer service directly, and we'll be happy to review your account.
How do I return my product to Splashgear?
Customer service is a high priority at Splashgear and we want you to be happy with your purchase. We ask that you confirm your size in our size charts before ordering to be sure you choose the correct fit the first time around. Deliberately ordering oversized clothing is unnecessary with Splashgear products, as modest designs are already built into the line. By following our size chart, you should order your actual size for best fit and function.
There are times, however, when you may need to return or exchange a purchase. If you are unhappy with the color or style, or the fit is not right, you are welcome to return or exchange unused products by mailing them back to Splashgear in their original packaging and condition within 30 days of receipt. Used clothing will not be accepted for returns or exchanges. Splashgear is not responsible for the condition of products after they have been worn or used.
Please complete the return/exchange form and mail back along with your unused items for processing. The items must be in resalable condition with tags still attached. A full refund will not be provided on returned items if tags are removed, or if the product has been altered from its original state. The customer may choose any delivery service to return an item. We apologize that we cannot refund postage costs.
What if I want to just exchange an item?
Please complete the return/exchange form and mail back along with your unused items for processing and payment information for the exchange item delivery charge. The return item(s) must be in resalable condition with tags still attached. The exchange item(s) will be shipped only after payment information has been provided in order to process postage fees.
What if I received an incorrect or defective product?
If the incorrect item was shipped or the unused item is defective, Splashgear will replace it and provide free delivery on the exchanged product. Please complete the return/exchange form and mail back along with your unused items for processing.
How do I make a purchase?
We offer several convenient ways for you to place your order.
Online Order
You can make an online purchase via credit or debit card, your PayPal account, Apple or G Pay, or through Shopify's "Shop Pay". Please be assured that your credit card will not be charged until your order is shipped. Your card information is never stored in the Splashgear system, it is only passed through the payment gateway to complete the transaction, unless you opt in to "Shop Pay", which does require that your credit card information and delivery address be store on the Splashgear website server. Please review our Privacy Policy page to learn how Splashgear handles your personal information.
Mail-In Order
You can print your online order and mail in your check payment. Please note that if you choose to pay by check, your order will be shipped once the check has cleared. We accept U.S. American currency only.
Phone Order
You can also place your credit/debit card order by toll-free phone or fax, 24 hours a day, 7 days a week. We accept U.S. American currency only.
How much does shipping cost?
Domestic Shipping
For domestic orders, customers have a choice between standard and expedited services:
- USPS Ground Advantage estimated delivery time is between 3 and 7 days from point of order fulfillment (not order placement). Saturday delivery is included.
- USPS Priority Mail estimated delivery time is between 2-5 days from point of order fulfillment (not order placement). Saturday delivery is included.
- USPS Priority Mail Express estimated delivery time is between 1-2 days. Saturday delivery is included. In some cases, this may be a more economical alternative to UPS.
- UPS Ground estimated delivery is between 1 and 5 business days. No Saturday delivery.
- UPS 2nd Day Air provides guaranteed delivery by end of 2nd business day. No Saturday delivery. Cutoff time for UPS expedited orders is 12:00 pm Pacific time Monday-Friday.
- UPS Next Day Air provides guaranteed delivery by end of next business day. No Saturday delivery. Cutoff time for UPS expedited orders is 12:00 pm Pacific time Monday-Friday.
Both USPS and UPS services offer tracking and insurance coverage. Saturday service is not offered for UPS shipments. Both USPS and UPS charges are variable and are based on weight and zip code.
International Shipping
International customers have a choice between USPS Priority Mail International and UPS Worldwide Expedited services, both of which offer tracking and automatic insurance. Both USPS and UPS charges are variable, and are based on weight and destination. If you have any questions about UPS availability to your country, please contact customer service.
Please note that Splashgear is not responsible for any customs duties, tariffs, or taxes. International customers are responsible for paying these fees, if applicable. Furthermore, Splashgear is not responsible for the actions of delivery services within or outside of the USA. Splashgear does not contract with any delivery company outside of the USA and has no knowledge of how packages are delivered once they arrive in another country. You may wish to contact your local post office or UPS office to ask about their delivery protocols and any additional delivery costs.
Please note that Splashgear is not responsible for lost or stolen items or packages. Once Splashgear surrenders packages to the USPS or UPS, Splashgear has no control of the package or of the delivery protocols or delivery times of the USPS or UPS. For questions about your package, please use the tracking number provided to you by Splashgear to track your package at the USPS or UPS website. If your package is lost, you will need to contact USPS or UPS directly to file a claim.
